Recovering From a Lost Password

The e:cue software includes the ability to set a supervisor password and then go into “User mode” which allows the show to be played back but does not allow you to change settings or do any programming. On more than one occasion I’ve come across a system where the password is unknown for one reason or another but some legitimate work needs to be done on the show. After a bit of work, I found that it is possible to disable the password in order work.

Warning! – The following describes editing of the windows registry. If you follow the instructions on this page you will be fine, but please note that making changes in the registry can be a dangerous and has the ability to render your system inoperable in some cases.


  • Close Programmer
  • Go to Start/Run or Press [Windows Key] + R
  • Type in “regedit” and click OK.
  • Navigate to “HKEY_CURRENT_USER\Software\ecue\e:cue Programmer V5.3\Options”
  • Find the setting named “m_go.password_active” double click on it
  • Change the value to 0 and click OK.
  • Start the programmer back up.

Once you do this, programmer should automatically start in supervisor mode instead of user mode. The password is still there, it is just not being requested. Once you are done doing your editing, you can re-enable the default to supervisor mode.

This trick has saved me a few times, but please use it responsibly. If you are an end-user, the software was probably protected for a reason and you may cause problems without realizing it if you are not familiar with the show’s programming.

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