The butler xt has a variety of options regarding power, but it can be a bit confusing to get set up properly, especially when using it with a glass touch or other e:bus device. There are a few rules to follow that will allow you to easily figure out what your power needs are: If [...]
Archive for the ‘ Troubleshooting ’ Category
The e:cue software includes the ability to set a supervisor password and then go into “User mode” which allows the show to be played back but does not allow you to change settings or do any programming. On more than one occasion I’ve come across a system where the password is unknown for one reason or another [...]
In order to connect to e:cue devices your computer must be within the same subnet as the devices (192.168.123.x). This article, derived from an article at Wikihow, will show you how to change you IP address in the 3 most recent releases of windows.
e:cue butlers and butler XT units are very versatile in that they can be used both as DMX engines while connected to the server or as playback units when used in standalone. Not only can a butler play back 2 universes, but multiple butlers can be linked on the network to provide synchronized playback of cuelists via networked timecode. The syncing is done down to the frame, so even video can be played back across several universes with relative ease.
RS-232 can sometimes be a bit tricky to get up and running, especially for someone using it for the first time. There are a few things to check that are the usual culprits:
- Go to the serial device properties in the device manger.
- Check that the Serial port selected is correct.
When uploading a show to a butler, you must create your cuelist in a loop which the butler will play back continuously until it receives a signal to do otherwise. Sometimes it can be a bit tricky to make these cuelists loop seamlessly, and this is one of the most common questions I get. This article will cover three techniques for creating a seamless loop based on the type of cue you are trying to create.
The e:cue support staff often receives calls for help from people who can’t get their butler to come online. It is very rare that the butler itself is faulty; generally there is one of a few things configured incorrectly. Here is a series of things to check before calling tech support:
- Make sure your computer’s IP address is set in the 192.168.123.x range (where x is greater than 1 as this is the butler’s default setting).
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