Getting a glass touch up and running is a fairly simple process, but there are a few little snags that many people hit, which are not immediately obvious unless you’ve read the manual (and, really, who reads the manual?). Getting the glass touch actually connected to the butler XT is simple and nearly impossible to mess up. There is a very good manual here which explains all of the layout possibilities and wiring options.
There are three things that seem to catch up users for the first time:
e:cue butlers and butler XT units are very versatile in that they can be used both as DMX engines while connected to the server or as playback units when used in standalone. Not only can a butler play back 2 universes, but multiple butlers can be linked on the network to provide synchronized playback of cuelists via networked timecode. The syncing is done down to the frame, so even video can be played back across several universes with relative ease.
RS-232 can sometimes be a bit tricky to get up and running, especially for someone using it for the first time. There are a few things to check that are the usual culprits:
When uploading a show to a butler, you must create your cuelist in a loop which the butler will play back continuously until it receives a signal to do otherwise. Sometimes it can be a bit tricky to make these cuelists loop seamlessly, and this is one of the most common questions I get. This article will cover three techniques for creating a seamless loop based on the type of cue you are trying to create.
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