The butler xt has a variety of options regarding power, but it can be a bit confusing to get set up properly, especially when using it with a glass touch or other e:bus device. There are a few rules to follow that will allow you to easily figure out what your power needs are: If [...]
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I’ve decided to add a post that has all of the official e:cue training videos for two reasons. First, so you have easy access to them from here, and secondly because on the e:cue site they are not labeled and it may therefore be difficult to find exactly what you looking for. Unfortunately Youtube limits [...]
Using tringgers from the dry contacts on the butler XT is actually extremely easy although many people are confused (as was I the first time I used it) because the interface isn’t quite clear about how to do it.
I’m going to assume that you have your butler XT added and working properly for this tip.
Getting a glass touch up and running is a fairly simple process, but there are a few little snags that many people hit, which are not immediately obvious unless you’ve read the manual (and, really, who reads the manual?). Getting the glass touch actually connected to the butler XT is simple and nearly impossible to mess up. There is a very good manual here which explains all of the layout possibilities and wiring options.
There are three things that seem to catch up users for the first time:
e:cue butlers and butler XT units are very versatile in that they can be used both as DMX engines while connected to the server or as playback units when used in standalone. Not only can a butler play back 2 universes, but multiple butlers can be linked on the network to provide synchronized playback of cuelists via networked timecode. The syncing is done down to the frame, so even video can be played back across several universes with relative ease.
RS-232 can sometimes be a bit tricky to get up and running, especially for someone using it for the first time. There are a few things to check that are the usual culprits:
- Go to the serial device properties in the device manger.
- Check that the Serial port selected is correct.
The e:cue support staff often receives calls for help from people who can’t get their butler to come online. It is very rare that the butler itself is faulty; generally there is one of a few things configured incorrectly. Here is a series of things to check before calling tech support:
- Make sure your computer’s IP address is set in the 192.168.123.x range (where x is greater than 1 as this is the butler’s default setting).
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